Privacy Policy

This policy explains what personal information we collect when you contact us through this website, how we use it and the choices you have. It applies to the All Pointing website and the enquiry form on it.

Who we are

All Pointing is a trading name of Embery Property Group Limited (Company Registration Number 17289509, VAT Registration Number 523 188 006). We are the data controller for the personal information described in this policy.

Registered Office: Unit 7 Pickhill Industrial Estate, Smallhythe Road, Tenterden, Kent, TN30 7LZ. This is a registered office only and is not a location for customer visits.

The information we collect

When you complete the enquiry form we collect the details you choose to provide. These typically include your name, email address, telephone number, the type of property, its location, the service you are interested in and the details of your enquiry. If you upload photographs of your property, we collect those images as well.

We only collect information that you give us directly. We do not use analytics, advertising or tracking services on this website to build a profile of you.

How we use your information

We use the information you provide to respond to your enquiry, to prepare a quotation, to arrange a survey where appropriate and to carry out any work you go on to instruct. Any photographs you send are used to help us understand the condition of your property before we reply or visit.

Our lawful basis

Where you contact us about possible work, we process your information to take steps at your request before entering into a contract, and on the basis of our legitimate interest in responding to and managing enquiries about our services. Where you send us photographs, we rely on your consent, which you give by choosing to upload them.

Who handles your information

Your enquiry is stored securely and is used by All Pointing to deal with your request. We use trusted service providers to run the website, to host the enquiry records and uploaded photographs, and to send us email notifications of new enquiries. These providers act on our behalf and only process your information for these purposes. We do not sell your information or share it with anyone for marketing.

How long we keep it

We keep your enquiry details and any photographs for no longer than is necessary to deal with your enquiry and any resulting work, and to meet any legal or accounting requirements. When the information is no longer needed it is deleted. If you would like your details removed sooner, please contact us and we will do so where we are able to.

Cookies and similar technologies

This website does not use analytics, advertising or tracking cookies. We use only a small amount of functional storage in your browser to remember your light or dark display preference. This is not used to identify you and no consent banner is required for it.

Your rights

Under data protection law you have rights over your personal information. These include the right to ask for a copy of the information we hold about you, to have inaccurate information corrected, to ask us to delete it, and to object to or restrict how we use it. To exercise any of these rights, please contact us using the details below.

Complaints

If you have a concern about how we have handled your information, we would ask you to contact us first so we can try to put things right. You also have the right to complain to the Information Commissioner’s Office (ICO), the UK regulator for data protection, at ico.org.uk.

Contact us

If you have any questions about this policy or about your information, you can call us on 07870 157129, or write to us at our registered office address above.

Changes to this policy

We may update this policy from time to time. Any changes will be published on this page.

Last updated: August 2026.